PANSRO Privacy Policy
Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation.
At Pansro, we value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Pansro (GPL SALES Enterprise) and its affiliates (collectively referred to as “Pansro”, “we”, “our”, “us”) collect, use, share, or otherwise process your personal data through the Pansro website www.pansro.com, its mobile application, and m-site (collectively referred to as the “Platform”).
While you may browse certain sections of the Platform without sharing personal information, please note that we do not offer any products or services outside India. Your personal data will be primarily stored and processed in India. By accessing this Platform, providing your information, or availing our products/services, you agree to the terms and conditions of this Privacy Policy, the Terms of Use, and applicable service/product terms, and consent to be governed by Indian laws including those related to data protection and privacy. If you do not agree, please do not use or access our Platform.
1. Collection of Your Information
When you use our Platform, we collect and store your information provided by you. This includes:
Name, email address, mobile number, delivery address, payment method details.
Browsing behavior, preferences, and device/IP information.
Details related to transactions, events, loyalty programs, or support interactions.
Information provided on message boards, chat rooms, feedback sections, or social media.
Additional documents such as PAN, GST, KYC, etc., if applicable for specific services.
We may also track URLs visited before and after accessing our Platform, browser information, and location data.
2. Use of Your Information
We use your data for the following purposes:
To process and deliver orders and services.
To improve our Platform, customer service, and product offerings.
For marketing communications (with opt-out option).
To detect and prevent fraud or abuse.
To comply with legal obligations and regulatory reporting.
To support sellers and partners in fulfilling their obligations.
With your consent, we may request access to SMS, contacts, location, camera, and gallery data to enhance your experience or determine eligibility for certain services.
3. Cookies
We use cookies and similar tracking technologies to enhance your user experience. Cookies help us analyze web traffic, remember login credentials, and tailor content and advertisements. Most cookies are session-based and get deleted automatically. You can manage or disable cookies through your browser settings.
4. Sharing of Personal Data
We may share your personal data with:
Pansro group companies and business affiliates.
Sellers, service providers, and logistics partners.
Payment gateways, credit bureaus, and marketing partners.
Legal and regulatory authorities if required by law.
Other parties in case of business transfers or mergers.
We are not responsible for the privacy policies of third-party sites or platforms linked to our Platform.
5. Security Precautions
We maintain strict security protocols to protect your data. All information is stored on secure servers and access is limited to authorized personnel. However, due to the inherent nature of the internet, we cannot guarantee 100% security and encourage you to protect your login credentials.
6. Opt-Out Options
Users can opt-out of marketing communications by visiting their Notification Preferences or contacting our support team. However, essential service-related communications may still be sent.
7. Children’s Information
Our services are intended for individuals above 18 years. We do not knowingly collect data from children. If you provide such data, you confirm that you have the legal authority to do so.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Anonymized data may be retained for research or analytical purposes.
9. Your Rights
You can access, modify, or delete your information through your account settings or by contacting us. You can also withdraw your consent by writing to us, although this may limit your access to certain services.
10. Consent
By using the Platform and providing your data, you consent to its use as described in this policy. If you provide data on behalf of someone else, you confirm you have the authority to do so.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically. Significant changes will be notified through Platform notices or via email.
12. Grievance Officer
In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are:
Mr. Karan Kumar Sah
Designation: Privacy & Compliance Officer
GPL SALES Enterprise (Pansro)
Office Address: 339, Times Trade Center, 3rd Floor, Puna Canal Road, Punagam, Surat, Gujarat – 395010
Email: karan00sah@gmail.com
Phone: +91-8709792167